Shipping & Delivery
📦 Order preparation: Please allow up to 72 hours for preparation before your order is ready to ship. Preparation time is separate from shipping time, and dispatch depends on our shipping schedule below.
🚚 Overnight shipping: Perishable seafood orders ship via UPS overnight service. “Overnight” refers to the expected carrier transit time after UPS receives your package. It does not mean delivery within 24 hours of placing your order.
🗓 Shipping schedule: Our regular dispatch days are Monday through Thursday, excluding holidays, with expected delivery Tuesday through Friday. Orders ship after preparation is complete and a carrier pickup is available. Orders that are not ready before Thursday’s pickup may ship the following week. Friday and weekend orders are not automatically guaranteed Tuesday delivery. Saturday delivery applies only when available and specifically confirmed for your order.
📍 Tracking and delivery estimates: A tracking number may be issued before carrier pickup. Check UPS tracking after pickup for the current estimated delivery date. Holidays, severe weather, product availability, and carrier disruptions may affect preparation, dispatch, or delivery. If you need an order for a particular occasion, contact us before ordering.
❄️ Receiving your order: Check your delivery address carefully, monitor tracking, and arrange for prompt unpacking and appropriate storage upon arrival.
Please review our Shipping Policy and Refund Policy for full details.
