Refund policy

A. If there is a question of quality and if a claim is required then I (the customer) must contact Local Market LLC to file a claim within 7 days of delivery.

B. Physically damaged orders must be reported within 24 hours after delivery and confirmed with photographic evidence sent to info@caviarmangourmet.com. In cases of physical damage during transit, Caviarman Gourmet must be provided with sufficient information to file a claim against UPS, FedEx, or Air Cargo Provider. This is essential to ensure the quality of future deliveries. Local Market LLC will offer a refund or a replacement for the order, and in some cases, the return of the product may be required. Please be prepared to facilitate the return process. If we ask you to return a damaged product, please follow the instructions below:

We will send you a prepaid shipping label for USPS service to the email address you provided with your order.

In the case of a return for a refund, products must be shipped back to Local Market LLC as they were received in the original package. If you have disposed of the original package, we can sell you a replacement and arrange the shipment. Please, follow this link to purchase one: Click Here. Please note that the cost of the additional package is not refundable, and the sale is final.

• Properly pack the product back into the box. All products shall be sealed in plastic bags to avoid any leaking during transportation (All products should remain well frozen). Improperly packed boxes may be disposed of during shipping by USPS, and you will not be eligible for a refund.
• Seal the box and secure it with tape.
• Attach the return label to the box
• Drop it off at your nearest USPS office.

We will issue a refund as soon as we receive the product back and confirm its good return condition. After we issue the refund, the money will be credited to the account you used for payment within 3-5 business days.

You will receive a full refund only for the products that are returned. For example, if you purchased 9 containers of caviar but only returned 2, we will refund you for the 2 containers that have been returned.

You will not be qualified for a return if:

• Local Market LLC does not accept returns on mostly consumed items. This includes empty jars, tins, containers, or units that have been more than 50% consumed.
  If a customer refuses to return items.

C. If a product arrives with a delay (outside of UPS or FedEx delivery days) and is not in suitable condition, Local Market LLC will provide a refund or a replacement for the order.

D. For returns for reasons not covered in Paragraphs B or C, please follow the detailed return instructions below:

If you decide to return a product, please follow these steps:

Send us a return request to info@caviarmangourmet.com with the following information:

1. Order Number
2. Your full name
3. Product you wish to return
4. Reason for return

In the case of a return for a refund, products must be shipped back to Local Market LLC in the same condition as they were received in the original package.

• The customer is responsible for return shipping costs. You are free to choose any return company, such as UPS, USPS, FedEx, or Air Cargo Provider.
• For fresh or live products, refreeze gel packs and ship overnight. For frozen products, obtain 5 lbs of dry ice from a local grocery store and ship via 2-day air.
• Items must be returned in the same condition as received.
• Original shipping costs are non-refundable, except for unshipped or incomplete orders.
• A 25% eco-friendly packaging utilization and labor fee, excluding shipping, will apply to all returns.

If you have disposed of the original package, we can sell you a replacement and arrange the shipment. Please follow this link to purchase one: Click Here. Please note that the cost of the additional package is not refundable, and the sale is final.

1. Properly pack the product back into the box (Frozen products should remain well frozen).
2. Add gel ice or dry ice depending on whether you have fresh or frozen products.
3. Seal the box and secure it with tape.
4. Attach the return label to the box
5. Drop it off at your nearest UPS, USPS, FedEx offices or Air Cargo Provider Locations at the closest Airport.

We will issue a refund as soon as we receive the product back and confirm its good return condition. After we issue the refund, the money will be credited to the account you used for payment within 3-5 business days.

You will receive a full refund only for the products that are returned. For example, if you purchased 9 containers of caviar but only return 2, we will refund you for the 2 containers that have been returned.

You will not be qualified for a return if:

1. Local Market LLC does not accept returns consumed or open items.
2. If the product is shipped back and is damaged during shipment due to improper packing or handling before shipment.
3. If a customer refuses to return items.

It’s important to note that we cannot accept returns or provide refunds based on personal taste preferences such as saltiness, texture, or natural odors of seafood.