Order confirmation and preparation
Please allow up to 72 calendar hours from receipt of a complete, paid order for preparation. Calendar hours include weekends and holidays. Preparation is separate from carrier transit. If we cannot meet the stated preparation or dispatch timeframe, we will contact you before shipment with a revised date and cancellation options.
Dispatch schedule
Regular dispatch takes place Monday through Thursday, excluding holidays. Once preparation is complete, the order leaves on the next available eligible pickup. Orders that are not ready before Thursday's pickup may ship the following week. Friday and weekend orders do not automatically arrive Tuesday. Saturday delivery requires an available service and our specific confirmation for that order.
Carrier transit and delivery dates
Perishable seafood orders use UPS overnight service. Overnight describes the expected transit after UPS receives the parcel, with regular expected deliveries Tuesday through Friday. It does not include preparation or time waiting for an eligible pickup. For orders containing only non-perishable products, the available service and transit estimate are shown at checkout.
Click here to see our Order & Delivery schedule
Holidays, weather, address problems, or carrier disruptions can change estimates. Contact us before purchasing for an event or particular arrival date. An order note alone does not create a guarantee. Any delivery commitment we expressly confirm in writing remains subject to its stated conditions.
Tracking
We may create a shipping label before pickup. A tracking number or label-created notice does not establish carrier receipt. After acceptance, use tracking for progress and the current arrival estimate.
Cancellations, Address Changes and Other Modifications to Orders
If tracking information has already been emailed to you, unfortunately, we cannot make any additional changes to your order. If tracking has not been issued to you, please contact a member of our customer service team so we help make any necessary adjustments to your order.
Domestic Orders:
We currently ship orders to residential and commercial addresses in the USA as well as its protectorates and territories.Β We do not ship to PO Boxes. If your order has a PO Box as the shipping address, a member of our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.
APO/FPO
We currently do not ship packages to APO/FPO addresses. If your order has an APO/FPO as the shipping address, a member of our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.
International Orders
We currently do not ship to countries outside of the United States. For more information, please contact our customer service team.
Carriers and Ship Methods:
Local Market ships product using various carriers including but not limited to GSO, USPS, UPS and FedEx at its own discretion based on a number of variables including transit times, quality of service, and costs.
