Terms of service

Customer Responsibilities, Agreements, and Understanding:

1. Given the perishable nature of our products, we generally do not accept returns, and all sales are considered final. At Local Market LLC, we prioritize customer satisfaction. Our products are produced in accordance with the best industry practices and adhere to USDA and FDA food safety regulations.
2. The net weight of our seafood, certified by the Department of Transportation, Division of Weights and Measures, is precise and non-negotiable.
   
3. As the customer, I am responsible for receiving my order and unpacking it on the day of delivery.

4. If the package is delivered when I am not available, I am responsible for finding a proxy to accept the delivery on my behalf.

5. If the package is not opened, and the contents are not stored in proper refrigeration or freezers within the day of delivery, I take full responsibility for any resulting spoilage.
6. Only the person whose name is on the invoice may request to make a claim. If any other person contacts Local Market LLC about a claim, then Local Market LLC is not permitted to discuss orders with a 3rd party (for example, your husband, brother, mother, father, sister, or children).
7. If you placed the order, you must be the one to file the claim.
8. If I (the customer) do not fill out this form or complete the claims process, then I (the customer) will not receive a replacement or refund.
9. Any action by me (the customer) to contact UPS or FedEx to delay delivery for any reason after the order has been shipped is not allowed. a) Doing so can and will cause unforeseen delays in transit that will result in spoilage of all products. b) As a result, any such action will result in voiding all guarantees and the rejection of all claims.
10. I (the customer) will contact Local Market LLC if I have any issues, but understand that I do have the legal right to contact my bank and request a chargeback without following the proper steps described in Claims, Refunds & Returns However, I understand that such action voids any direct returns from Local Market LLC and thus bans me for life from making future purchases at Local Market LLC. a) I (the customer) understand that Local Market LLC will use criminal and civil charges in the case of chargebacks, as Local Market LLC treats them as shoplifting and theft. b) I (the customer) understand that all chargebacks, regardless of reason, will be sent to collection.
11. I (the customer) understand that the use of profane or threatening language is considered harassment, and I will never use such language when dealing with a representative of Local Market LLC. I (the customer) understand that the use of such language will result in being banned for life from making purchases with Local Market LLC and will also void any claims that I (the customer) have or wish to place.
12. If for any reason I (the customer) have not received my package after it has been marked as delivered by UPS or FedEx, then I (the customer) am responsible for contacting Local Market LLC about this claim. a. I (the customer) am required to undertake reasonable measures to try to locate a missing package (for example, checking the entire perimeter of my property, checking with neighbors, inquiring with building management). b. If, after checking all reasonable possibilities, the package is not found, then Local Market LLC will conduct an investigation with UPS or FedEx to try to locate the package. c. Due to the perishable contents, if the package cannot be found within a day, Local Market LLC can provide a replacement shipment or refund. d. If I (the customer) have misled Local Market LLC and have received the original package and also received a replacement or refund, then I (the customer) may be billed by GLocal Market LLC and may face civil and/or criminal charges.
13. I (the customer) may not, for any reason, decline to receive a delivery from any carrier. a. Any returns or claims must be filed and shipped back with a return label. b. Refusal of delivery will be considered a delivery, and all guarantees will be void. c. I (the customer) understand that refusing a delivery will void all warranties, and I will no longer be eligible for a return or refund. d. Cancellation of an order cannot be completed after the order has been shipped. All unwanted items will be required to be shipped back to Local Market LLC. Refusal of delivery voids all refunds, with no exceptions.
14. Please be advised that all sales involving custom-prepared products are final. We provide a clear warning on each product description highlighting that due to the unique and personalized nature of these items, returns and refunds are not permissible once the sale is complete. By placing an order for a custom-prepared item, you acknowledge and agree to these terms, fully understanding that your purchase is non-returnable and non-refundable under any circumstances. We encourage you to review both the product description and your order carefully before finalizing your purchase. We appreciate your understanding of this policy

UNDERSTANDING & KNOWLEDGE OF PURCHASE:

1. If order has not been shipped then Local Market LLC can cancel my order.
2. Once shipped, the orders cannot be cancelled.